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Dealing with difficult people
Anne-Marie Svendsen-Aylott
Anne-Marie Svendsen-Aylott

Culture, communication styles, and motivation all affect how people behave

'People are not inherently difficult they may simply have behaviours that cause problems or offended emotions in others,' said Anne-Marie Svendsen-Aylott in her management lecture at BSAVA Congress.

We perceive people to be difficult when we have an expectation that they should behave in a specific way – and they don’t.

Different countries have different cultures which can result in communication misunderstandings, and this needs to be addressed in practice if it becomes evident.

For Anne-Marie's tips on dealing with difficult people, log in to vetcommunity.com or sign up for free.

 

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Voting opens for BEVA Council

News Story 1
 Eligible members of BEVA will be able to vote for their Council team until Monday, 17 August 2026. Members will have received an election email on 17 July.

There are five candidates standing for four available places on Council. They are:

  • Alexandre Triguino
  • Angela Jones
  • Beth Bryant
  • Holly Rees
  • Hugh Somerville
Full profiles for each candidate can be found on the BEVA website. 

Click here for more...
News Shorts
BVA urges 'continued vigilance' over bluetongue

The British Veterinary Association (BVA) has urged vigilance following a concerning rise in Bluetongue (BTV) cases in sheep and cattle.

In a recent statement, the BVA noted that members are reporting more severe clinical signs and higher mortality rates than in previous years.

'We know that farm vets are working hard to support farmers and animals affected by this outbreak, during what is an extremely difficult time for all involved,' they stated. 'Continued vigilance to identify disease early is vital and vaccination remains the best way of protecting animals from this disease.'