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One in 10 not happy with pet insurance
pet insurance form
For 16 per cent of the survey's respondents, regular communication with their pet insurer was 'poor' or 'very poor'.
Cost and communication cited as top gripes, survey finds

Over one in 10 pet owners are unhappy with their insurance provider, according to a new survey carried out by Which?

Poor communication and value for money were found to be the top gripes, in the insurance company's study of around 2,000 pet owners.

Some 8 per cent of policy holders said they were 'unhappy' with their provider, while 3 per cent were 'very dissatisfied'.

For 16 per cent of the survey's respondents, regular communication with their pet insurer was 'poor' or 'very poor' and 12 per cent felt that value for money and the product itself was 'very poor'.

About a third of the participants had made a claim in the past 12 months, of which one in seven had problems with getting it paid.

According to the Association of British Insurers, 3 million of the country's pet owners have insurance. Providers pay a staggering £1.6 million a day in claims, with the average payment being £679.

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Equine Disease Surveillance report released for Q4 2025

News Story 1
 The latest Equine Disease Surveillance report has been released, with details on equine disease from Q4 of 2025.

The report, produced by Equine Infectious Disease Surveillance, includes advice on rule changes for equine influenza vaccination.

Statistics and maps detail recent outbreaks of equine herpes virus, equine influenza, equine strangles and equine grass sickness. A series of laboratory reports provides data on virology, bacteriology, parasitology and toxicosis.

This issue also features a case study of orthoflavivus-associated neurological disease in a horse in the UK. 

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News Shorts
BSAVA announces 12th Edition of the Small Animal Formulary

The BSAVA has published an updated edition of its Small Animal Formulary, which includes new drug monographs and emergency drug doses for rabbits, rodents, birds and reptiles.

One of BSAVA's most trusted and widely used clinical resources, this 12th edition of the manual also includes seven new client information leaflets and information on drugs used for the management of urinary incontinence.

Part A of the Formulary, Canine and Feline, sees Fergus Allerton return as Editor-in-Chief, while Part B: Exotic Pets was edited by Joanna Hedley. For more information, visit the BSAVA website.