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One in 10 not happy with pet insurance
pet insurance form
For 16 per cent of the survey's respondents, regular communication with their pet insurer was 'poor' or 'very poor'.
Cost and communication cited as top gripes, survey finds

Over one in 10 pet owners are unhappy with their insurance provider, according to a new survey carried out by Which?

Poor communication and value for money were found to be the top gripes, in the insurance company's study of around 2,000 pet owners.

Some 8 per cent of policy holders said they were 'unhappy' with their provider, while 3 per cent were 'very dissatisfied'.

For 16 per cent of the survey's respondents, regular communication with their pet insurer was 'poor' or 'very poor' and 12 per cent felt that value for money and the product itself was 'very poor'.

About a third of the participants had made a claim in the past 12 months, of which one in seven had problems with getting it paid.

According to the Association of British Insurers, 3 million of the country's pet owners have insurance. Providers pay a staggering £1.6 million a day in claims, with the average payment being £679.

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Defra shares new Sanitary and Phytosanitary guidance

News Story 1
 Defra has published guidance for the vet sector ahead of a proposed UK-EU Sanitary and Phytosanitary agreement.

The agreement, which will change the movement and trade of animals and related products, could see reductions in checks, paperwork and certification. As well as describing regulatory developments, the advice highlights the importance of animal ID, registration and traceability in disease control and other compliance arrangements.

The guidance can be found here. More detail is expected as negotiations progress. 

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News Shorts
BSAVA publishes fifth Manual of Canine and Feline Neurology

The BSAVA has published the fifth edition of its BSAVA Manual of Canine and Feline Neurology.

The new edition has been reviewed and updated, including new developments in diagnostics, therapeutic approaches and clinical decision-making. It is structured to support clinicians through diagnosis, treatment and long-term management.

The guide features five new chapters covering acute myelopathies, chronic myelopathies, emergency protocols, neurotoxicology and neuro-oncology.

It also includes over 100 videos, including demonstrations of neurological examinations, clinical presentations and diagnostic procedures.

Nicola Lloyd, publishing manager, said: "Whether you're a general practitioner seeking practical guidance, or a specialist aiming to refine your expertise, this edition remains an indispensable reference for anyone involved in the care of neurologically compromised dogs and cats."