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One in 10 not happy with pet insurance
pet insurance form
For 16 per cent of the survey's respondents, regular communication with their pet insurer was 'poor' or 'very poor'.
Cost and communication cited as top gripes, survey finds

Over one in 10 pet owners are unhappy with their insurance provider, according to a new survey carried out by Which?

Poor communication and value for money were found to be the top gripes, in the insurance company's study of around 2,000 pet owners.

Some 8 per cent of policy holders said they were 'unhappy' with their provider, while 3 per cent were 'very dissatisfied'.

For 16 per cent of the survey's respondents, regular communication with their pet insurer was 'poor' or 'very poor' and 12 per cent felt that value for money and the product itself was 'very poor'.

About a third of the participants had made a claim in the past 12 months, of which one in seven had problems with getting it paid.

According to the Association of British Insurers, 3 million of the country's pet owners have insurance. Providers pay a staggering £1.6 million a day in claims, with the average payment being £679.

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Practices urged to audit neutering data

News Story 1
 RCVS Knowledge has called on vet practices to audit their post-operative neutering outcomes.

It follows the release of the 2024 NASAN benchmarking report, which collates data from neutering procedures performed on dogs, cats and rabbits.

The benchmarking report enables practices in the UK and Ireland to compare their post-operative outcomes to the national average. This includes the rate of patients lost to follow-up, which in 2024 increased to 23 per cent.

Anyone from the practice can submit the data using a free template. The deadline for next report is February 2026.

Visit the RCVS Knowledge website to complete an audit. 

Click here for more...
News Shorts
New guidance for antibiotic use in rabbits

New best practice guidance on the responsible use of antibiotics in rabbits has been published by the BSAVA in collaboration with the Rabbit Welfare Association & Fund (RWA&F).

The guidance is free and has been produced to help veterinary practitioners select the most appropriate antibiotic for rabbits. It covers active substance, dose and route of administration all of which are crucial factors when treating rabbits owing to the risk of enterotoxaemia.

For more information and to access the guide, visit the BSAVALibrary.